Customer Satisfaction? Look to Bank of the West
Moneywise on June 23rd, 2008
Among banks in the western part of the United States, Bank of the West has the highest customer satisfaction, according to a survey by JD Power and Associates. The survey went to nearly 20,000 retail banking customers to discern what retail bank out west offered the best customer experience. “A highest ranking from J.D. Power and Associates is a wonderful tribute to the great people at the Bank of the West and their outstanding commitment to customer service. We have a long tradition of emphasizing service and our bankers believe that Bank of the West customers deserve to have the greatest retail banking customer service in the West,” said Michael Shepherd, President and CEO of Bank of the West. Bank of the West earned a score of 772 to best its regional competitors.
The highest score in the study went to Wachovia in the Southwest United States. BancorpSouth Bank ranks highest with a score of 782 in the Southeast and Commerce Bank won the Midwest and Mid-Atlantic Regions with scores of 750 and 781 respectively.
